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FAQ

The kiosk portal / QR code shows "Event not found"​

The consent portal is only reachable for events with status "Active". Newly created events start as a draft and must be activated first. Check the status on the event's detail page and activate it.

I can't activate my event​

Before an event can be activated, your organizer legal details must be complete (address, contact email, etc.). Fill them in under Privacy Settings — the required-field status at the top of that page shows what's still missing.

Guests aren't receiving the confirmation email​

  1. Ask the guest to check their spam/promotions folder.
  2. Check under Custom SMTP Server whether a custom SMTP configuration is set up but not verified — the system delivery fallback kicks in automatically in that case, which can indicate a configuration issue.
  3. Use "Test connection" to send yourself a test email and check the currently active delivery path.
  4. Check the delivery status in the detail view of the relevant consent under Managing Consents.

I forgot my password​

Use the "Forgot password?" link on the login page to reset it via email — see Getting Started.

I no longer have access to my 2FA authenticator app​

There's currently no self-service recovery via backup codes. In this case, contact support@levisteria.com so two-factor authentication can be reset for your account.

What happens to an event if I switch from Pro to Free?​

The Free plan allows up to 3 events. If you have questions about switching plans while you have existing events, contact support before downgrading.

Individual entries aren't deleted manually — they're automatically anonymized once the configured retention period expires (see Managing Consents and Privacy Settings). A guest can withdraw their own consent at any time via their personal revocation link.

What languages is mediaConsent available in?​

The admin area and kiosk portal are available in German and English. You can set your preferred language under Profile & Security.

How do I contact support?​

Reach out anytime at support@levisteria.com.